Dear 
,
Just wanted to let you know that you may have lost a good customer, not that you are concerned about that apparently.
When I brought back the cylindrical glass vase that I recently purchased because it shattered in my hand when I picked it up, your manager’s response? Well, according to him, I simply should not have picked it up at the top. His workers, who handle hundreds of these vases all of the time, are instructed NOT to pick them up at the top. I still had my pleasant, coolness going on until then. But, I must confess, I lost that as the arrogance continued.
Hmmm. I guess I missed that sign on the shelf. Or did my instruction sheet simply fall out of the bag? Duh! How could I be so stupid to think that I could expect it to NOT shatter in my hand?
I didn’t ask for a refund. Yes, I should have brought my ticket…and I will do that for sure now. I said that store credit was fine, but you said I would need to just accept another vase like the one I had purchased. I didn’t even care about a refund. I cared about myself and my family. And, I thought you might as well. Woops!
My momma definitely didn’t raise no fool, Mr. Manager. One VERY shattered vase around my grandchildren is ALL I intended to have. Yes, that was a major artery in my wrist that came VERY close to a serious injury. Yes, I really am still vacuuming up minute shards of glass after several days of attempting to do so.
Why yes, you are welcome. I just knew you would be grateful that I called your attention to a potentially dangerous product that you have on your shelves. And thanks so much for letting me know just how rude you allow your managers (or, at least this one) to be.
Thanks for not listening. Shame on you.
P.S. You really might think about letting summer happen without the Christmas decorations.
And thanks to you for letting me vent!
Ha! That stinks and you are hilarious…I would take this issue past that manager if I were you. They should listen to your advice about the Christmas decorations…we all love Christmas but c’mon!
WOW! That must have been scary! Thank goodness a little one or pet wasn’t below you! I hate the arrogance of a person like it was your fault the vase broke because you picked it up…. Besides isn’t the customer the main concern. Companies do like to know who is setting a name for their stores. I would go further…. just sayin’…
WOW! That must have been scary! Thank goodness a little one or pet wasn’t below you! I hate the arrogance of a person like it was your fault the vase broke because you picked it up…. Besides isn’t the customer the main concern. Companies do like to know who is setting a name for their stores. I would go further…. just sayin’…
I’ll be interested to see if you get a comment from Hobby Lobby. It seems that some of these companies have social media personnel who monitor blogs, FB, etc. I ended up getting money back from GE after I commented about their poor service in obtaining a replacement part for my refrigerator.
I’m totally agreeing with you right now! I went to HL on Thursday and made several purchases and spent a pretty large amount of money (to me, anyway), and had several bags. When I got everything out of the bags to use on Saturday, I noticed one very important item was not in any of the bags. I looked everywhere for it, through the car, in every bag in the house and even in the garbage can. It just wasn’t there. Then I remembered that particular item was the very last thing I handed to the cashier, along with my 40% off coupon. Right as she rung it up, she started this coughing/sneezing fit, where she proceeded to spit in the garbage can (I almost threw-up right then). I then realized the item must have never made it to the bag.
Well, our store is closed on Sundays and I had to work on Monday and Tuesday, but went into the store after work Tuesday night. I told them what happened and I needed to get my item. I was then told, “Oh, well things that are left here are only held at the counter for two days and then they are restocked….sorry!”
Excuse me? It was YOUR cashier who didn’t put my things into the bag AFTER I paid for it. I didn’t purposely leave my special item in the store for it to be restocked! I was so mad, I just walked out!
I can’t say that I will never shop there again, because that is the only place I have within a 50 mile radius, but I will FOR SURE make sure I hold up the line and check every single item and every single bag, and be very verbal about WHY I am doing this IF I ever shop there again.
What ever happened to customer service?
At least mine was a small item, I am so sorry yours could have harmed you! That is terrible!
The HL in my town has worst customer service I have ever seen. The restroom are ALWAYS dirty, they only have one or two registers open no matter how many peopleare in line,and they are always blocking aisles while they restock. I refuse to darken their door at all. They say they are a Christian company that closes on Sunday but I have yet to see anyone who works there have a friendly let alone christian attitudes.
I added myself to follow your blog. You are more than welcome to visit mine and become a follower if you want to.
God Bless You 🙂
~Ron
Nothing worse than rude customer service….much less a rude manager…they lose much more than they gain by not replacing or refunding money to unhappy customers……
You go girl!!! There is simply no excuse for poor(in this case BAD) customer service!! ~LeslieMichele